Unable to replicate issue

Hello Matt, thank you for your patience.

We are currently looking into your request, however, in order to be sure that we fully understand the request and apply the most appropriate changes for you, could you please provide us with some additional details regarding the issue you are experiencing as we having difficulties in replicating the issue on our end.

May I please ask you to let us know what device/browser you are using when you experience this issue, as the issue could be device/browser specific.

We will proceed with your confirmation.
Thank you.

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